Meet Lucy. The #1 AI dental receptionist for
inbound, outbound & everything in between.
Your front desk can’t be on every line at once. Lucy can. She picks up the phone, answers the website chat, texts the patient back, books the appointment, and runs every recall and reminder, in your patients’ language, around the clock. So your team can stay focused on dentistry.
Good afternoon, Dr. Choi.
Lucy is on 2 live conversations right now and has handled 62 calls today, booking 11 appointments so far.
Reads your schedule. Writes back in real time.
Seven practice management systems, one unified integration layer. Lucy books, cancels, reschedules, and confirms straight into the chart. No staff data entry, no double-booking, no lost leads.
One persona. Every channel your patients actually use.
Voice, web chat, and SMS, all answered by the same Lucy, with the same context, on whichever channel the patient picked up first. No handoffs, no repeating themselves, no dropped threads.
Inbound
Patient calls. Lucy picks up before the third ring, knows their name and history, and books, cancels, reschedules, or transfers without ever saying “please hold.”
- Multilingual answering
- 24/7
- Books into the chart
- Real-time
- Smart routing
- Front desk · Doctor · 911
- Notes captured for staff
- Every call
Outbound
Lucy makes the calls your team can’t get to: recalls, no-show recoveries, ad-lead callbacks, reminders, post-treatment check-ins. The list your front desk wishes it had time for.
- Speed-to-lead from ad submit
- ≤ 60 sec
- Follow-up cadence per lead
- 5 attempts
- Tone variation per attempt
- Polite → softer
- SMS fallback when calls miss
- Automatic
Web chat & SMS
Patient asks a question on your website or texts your number. Lucy answers, books, and seamlessly hands off to a voice call if they want to talk it through.
- Two-way SMS conversations
- Native
- Web chat with voice handoff
- One click
- One persona across channels
- Single brain
- Context follows the patient
- Always
The calls your front desk doesn’t have time to make.
Around 30% of clinic revenue leaks through missed follow-up: recalls that never go out, leads that never get called back, no-shows that drift away. Lucy works the entire patient lifecycle, every minute of every day, in the right tone for each touch.
Speed-to-Lead
A patient submits your ad form at 11pm. Within ninety seconds, Lucy is on the phone. We deliberately wait the first minute so the call feels human, not robotic, but still beats the 5-minute window where 80% of leads go cold.
Lead Follow-up
First call goes to voicemail? Lucy keeps going on a tuned cadence: five multi-mode attempts that mix calls and SMS, each with a slightly softer tone. If they don't pick up, she texts. If they don't text back, she calls again.
Appointment Reminders
Lucy calls a day out, confirms attendance, and re-books anyone who needs to. If they ask for the address or parking notes, she texts them right then.
Recall Reactivation
That patient who hasn’t been in for 14 months? Lucy calls them, warmly, never pushy, and books the cleaning straight into your schedule before the call ends.
No-Show Recovery
Patient no-showed at 9am. By 9:15, Lucy is on the phone. No judgment, no fee guilt-trip, just “when’s good for you to come in?”
Post-Op Check-in
“Hi Mrs. Lee, Dr. Choi asked me to check in on how you’re doing.” That single call earns 3× more 5★ reviews. No other AI receptionist makes it.
The whole outbound docket, auditable down to the call.
92 calls queued for today
- Recalls6-month recalls + overdue reactivations32in queue
- No-show recoverySame-day rebook sequence8in queue
- Reminders24–36h before appointment24in queue
- Post-treatment24–48h check-ins11in queue
- Marketing leadsSpeed-to-lead from ads17in queue
- 9:00Op 2Hank AldridgeRecall · cleaning
- 10:30Op 1Margaret ChenNewImplant consult
- 11:15Op 3Ed WhitlockCrown seat
- 1:00Op 2Daniela ReyesHygiene
- 2:30Op 1Tom BryantFilling · #14
Naomi Patel · attempt 3 of 5
- 1VoicemailMon · 9:14 AMLeft brief voicemail · texted callback
- 2No answerTue · 11:42 AMNo voicemail box configured
- 3Picked upWed · 4:18 PMAsked to call back tomorrow morning
- 4PendingThu · scheduledCadence pause until 9:30 AM
- 5PendingFri · scheduledFinal attempt → SMS fallback
92 calls queued for today
- Recalls6-month recalls + overdue reactivations32in queue
- No-show recoverySame-day rebook sequence8in queue
- Reminders24–36h before appointment24in queue
- Post-treatment24–48h check-ins11in queue
- Marketing leadsSpeed-to-lead from ads17in queue
- 9:00Op 2Hank AldridgeRecall · cleaning
- 10:30Op 1Margaret ChenNewImplant consult
- 11:15Op 3Ed WhitlockCrown seat
- 1:00Op 2Daniela ReyesHygiene
- 2:30Op 1Tom BryantFilling · #14
Naomi Patel · attempt 3 of 5
- 1VoicemailMon · 9:14 AMLeft brief voicemail · texted callback
- 2No answerTue · 11:42 AMNo voicemail box configured
- 3Picked upWed · 4:18 PMAsked to call back tomorrow morning
- 4PendingThu · scheduledCadence pause until 9:30 AM
- 5PendingFri · scheduledFinal attempt → SMS fallback
The average US clinic loses $15,000+ a month in new patient production to missed calls. Lucy answers every one.
The receptionist your front desk wishes it had.
Lucy picks up before the third ring. She knows the caller’s name, history, and balance the moment they say hello. She handles objections, switches between English and Spanish mid-sentence, and writes the appointment into your chart before the call ends. No phone trees. No “please hold.”
“Hi Margaret, I see you have your implant consult Tuesday at ten-thirty. I just sent you the intake form by text. Fill it out before you come in and we'll save you about fifteen minutes at check-in. Anything I can help with?”
Margaret Chen
Margaret called from a Meta ad about implant consultation. She was comparing quotes across three Tempe clinics and wanted to understand financing before committing. Lucy walked her through Aetna PPO benefits and the Care Credit application, then booked Tuesday at 10:30 AM.
- Verified Aetna PPO benefits60% implant coverage · $2,500 lifetime max
- Booked initial consultTuesday · 10:30 AM with Dr. Choi
- Texted intake formsCare Credit application + new patient packet
- Flagged spouse for next visitHusband (also a patient) joining the consult
Considering implant consult, researched pricing across 3 clinics. Has Aetna PPO.
Long-term patient, 6-month recall cadence. Lower-arch implants placed 2024.
Started care 2025 for veneers. Outstanding balance from May; on a 3-month plan.
- Knows the patient before saying hi
- Books, cancels, reschedules, confirms
- English + Spanish, switches mid-conversation
- Transfers to the right human
- Captures notes for the team
- Insurance + payment links by SMS
From signed contract to first booked patient, in three steps.
Most clinics are answering their first patient call through Lucy within a week. No new phone system. No staff retraining. No agency-style onboarding maze.
Integrate
Connect Lucy to your practice management system in one click. We support Dentrix, Eaglesoft, Open Dental, Denticon, Curve, Cloud9, Dolphin, Athena, and more, all through our native PMS integration layer.
Configure
Our team trains Lucy on your practice's voice, hours, services, insurances, and FAQs. Test-call her until she sounds exactly like the receptionist your patients expect: calm, warm, on brand.
Go live
Forward your calls to Lucy. She picks up before the third ring, books straight into the chart, and starts working your recall list and lead pipeline within the first 24 hours.
What dentists actually say after switching.
“Half the calls we used to miss came in after 6pm or on Saturdays. Those went straight to voicemail and most never called back. Lucy now picks up every one of them. We added forty-seven new patients in the first ninety days that wouldn't have made it past voicemail before, most of them implant consults booked straight onto Tuesday morning.”
Pricing’s right here. No sales call required.
Most competitors hide the number behind a “book a demo.” Ours is on the page. Voice minutes pool across every channel. no per-call fees, no concurrency caps. Month-to-month after the first 90 days.
Just inbound. The 24/7 receptionist that picks up every call. For solo dentists and 1-2 chair startups in early launch.
- Inbound voice 24/7 (English + Spanish)
- Live PMS write, 10+ systems supported
- Booking · cancel · reschedule · confirm
- Patient lookup, history, balance, treatment plan
- Transfers to front desk + named doctor
- Emergency paging + sister-office handoff
- SMS for address, intake forms, payment links
Inbound plus the recall, reminder, and no-show campaigns. For 3-6 chair practices ready to wake up the dormant-patient list.
- Everything in Core
- Appointment reminder calls + SMS fallback
- Recall calls (6-month cleaning prompts)
- No-show recovery sequence
- Web chat with voice handoff
- Two-way SMS conversations
Everything. Speed-to-lead on every form, post-treatment check-ins, unlimited minutes, multi-location dashboards. For 7+ chairs and anyone running ads.
- Everything in Pro
- Post-treatment check-in calls
- Speed-to-lead, 60-second callback on every form
- 5-attempt follow-up with tone variation
- SMS nurture sequences
- Multi-location dashboard
- Priority engineering + quarterly reviews
- Dedicated success manager (5+ locations)
Or hand us the whole acquisition engine.
When the same team running your ads is the same team closing the leads, the funnel stops leaking between marketing and front desk. That’s what these layers do.
We run the campaigns, Lucy works every lead within 60 seconds, answering, qualifying, and booking the ones that want to be booked. End-to-end attribution from ad spend to procedure done, no leakage between agency and front desk.
- Google Ads · Meta Ads · TikTok Ads management
- Landing pages + multivariate A/B testing
- Audience research, refined monthly
- Weekly optimization, monthly performance reviews
- Lucy speed-to-lead on every form submit
- Patient-level ROAS attribution end-to-end
Optimized for every surface a patient asks: traditional search, AI answer engines (ChatGPT, Perplexity, Gemini, Claude), Google Maps, Apple Maps, and the local pack. Authored monthly, syndicated everywhere.
- AEO + GEO + SEO: answer & generative engine optimization
- 10 blogs, 10 socials, 10 Google Business posts / month
- Schema markup + LLM-readable structured data
- Map-pack + local-pack optimization
- Citation management across 40+ directories
- Reputation responses within minutes, 24/7
Why dentists pick Lucy over the other six.
There are AI receptionists out there. They each do one slice well. Here’s why clinics pull the others out and put Lucy in their place.
One Lucy, the whole lifecycle
Most AI receptionists do one slice. Yapi does scheduling. Birdeye does reputation. Annie does inbound. Lucy does the whole patient lifecycle, as one persona, with one memory.
Writes into your chart, in real time
Other AI receptionists capture the intent and leave your team to type it into Dentrix at 5pm. Lucy writes the appointment in real time. The moment the call ends, it’s on the schedule.
Speed-to-lead in 60 seconds
Industry data says lead conversion drops 80% after the first 5 minutes. Lucy calls within 60 seconds. No competitor bundles this at our tier. Most don’t bundle it at any tier.
Unlimited at the top tier
Max is $1,799* a month. No per-call fees. No overage. No concurrency caps. Smith.ai charges $1.20-$2.40 per call on top of $2,000, and they’re people, not Lucy.
Same team running ads, closing leads
Bundle Lucy with our ads team and the people running your campaigns are the same ones closing the leads. No more pointing fingers between marketing and front desk.
HIPAA Compliant, end to end
AWS HIPAA-eligible across the entire stack. BAAs signed with every vendor we touch. Patient PHI never leaves the compliance perimeter. Full audit trail in your account.
Asked & answered.
The questions every clinic asks before signing up. Answered without fluff.
Why we built Lucy.
Before Lucy, we ran a web design and advertising agency for dental practices across the US: writing the copy, building the landing pages, spending the ad budgets on Google and Meta. We were putting real patients in front of our clinics, and then watching most of those leads die in the gap between submission and callback. A phone that didn’t get picked up. A form fill that nobody texted back. A Facebook lead that went cold before anyone dialed. Better clinics were losing to clinics with better front desks. We set out to close that gap, first for our own clients, then for every clinic that needed it.
Lucy isn’t an answering service and she isn’t a chatbot. She’s a real agent wired into Dentrix, Eaglesoft, Open Dental, Denticon, Curve, Weave and the rest. She picks up every inbound call, replies on web chat, texts patients back, runs speed-to-lead within sixty seconds of an ad submit, confirms tomorrow’s appointments the morning before, recovers no-shows the same day, works recall and reactivation during respectful daytime hours, and switches between English and Spanish in the same sentence when the patient does.
We didn’t build Lucy to replace your front desk. We built her to handle every call your front desk wishes it had time for.
If you’re a clinic owner tired of voicemail eating your new-patient pipeline, give her a real test. Book a demo. Talk to her yourself. See what week one at your practice actually looks like, before you commit to anything.
We build the AI systems modern healthcare practices actually run on.
Practices today need a receptionist on the phone, a coordinator on the marketing side, and a closer on every lead, twenty-four hours a day, in every language their patients speak. Most can’t hire all three. We close that gap with production-grade AI that does the work, talks to your patients, and writes back into your software.
Lucy is our flagship for dental. The same playbook serves med spas, dermatology, orthodontics, chiropractic, and pediatric clinics, anywhere a missed call costs real revenue.
- We also buildAI voice agents · End-to-end workflow automation · Custom AI agents · CRM systems · Lead funnels
- Verticals we serveDental · Med spas · Dermatology · Orthodontics · Chiropractic · Pediatric clinics